The error message "I-94 could not process your request, please try again" commonly occurs due to technical issues with the I-94 website or server, incorrect or mismatched entry of traveler information, or delays in I-94 record updates after entry into the U.S. Some users have reported this issue being temporary and related to server downtime or system maintenance. Here are possible reasons and solutions:
- Technical or server issues on the I-94 website are frequent causes. Multiple users experience the same error indicating a temporary glitch or downtime.
- The personal information entered (name, date of birth, passport number) must exactly match what the U.S. Customs and Border Protection (CBP) has on record. Name order, spacing, and passport number format (e.g., excluding the issuing year if included) are crucial.
- After entering the U.S. via land border, it may take up to three business days for the I-94 record to appear online.
- If the I-94 record cannot be found but travel history is visible, this suggests a timing or technical issue.
- If repeated attempts fail, you may need to submit a correction request or contact the CBP Deferred Inspection unit or Information Center with details and supporting documents such as a passport copy.
- Using the CBP mobile app or scanning the passport’s Machine-Readable Zone (MRZ) sometimes helps retrieve the record.
- In some cases, submitting a Freedom of Information Act (FOIA) request may be needed if retrieval fails persistently.
Additional practical tips include trying variations of the name order, combining first and middle names, checking document numbers against visa and travel forms, and avoiding usage of VPNs when accessing the site. If these steps do not resolve the issue, contacting CBP directly by phone or submitting an inquiry online is recommended for assistance. These insights are drawn from recent user experiences, official guidelines, and CBP-related forums and resources as of 2025.