larry is in charge of collecting customer service and satisfaction data for his company. he’s not sure which key groups in the company would be the most appropriate audience to communicate the recent customer satisfaction results, including call center employees, senior management, and company-wide. as larry begins to develop his communication plan, which of the following questions would most help him strategize a plan for targeting a specific audience?

The most helpful question for Larry to strategize a plan for targeting a specific audience when communicating recent customer satisfaction results is: "What does each group know and not know about the customer satisfaction data?" This question helps Larry tailor the communication based on the existing knowledge and information gaps of different key groups such as call center employees, senior management, and the company-wide audience. Understanding what each group already knows will enable him to customize the messaging appropriately to ensure clarity, relevance, and effectiveness in the communication plan.