WECARE behaviors are a set of principles designed for providing compassionate, respectful, and effective care specifically tailored to veterans. These behaviors help build trust, address veterans' unique needs, and improve their overall healthcare experience. The components of WECARE include:
- Welcome: Greet veterans warmly to make them feel valued.
- Empathy: Show understanding and compassion for their experiences.
- Communication: Maintain clear and open communication lines.
- Assurance: Provide reassurance about the care they will receive.
- Respect: Treat veterans with dignity and respect.
- Engagement: Involve veterans in decisions about their care.
WECARE behaviors are most important for physicians, nurses, and mental health providers working with veterans. They are used alongside frameworks like the Optimal Team Model (OTM) to maximize the customer experience and address any dissatisfaction veterans may have with services. These behaviors emphasize acknowledging veterans' military service and honoring their sacrifices to enhance care, especially at the end of life.
In contrast, FAMCARE behaviors are similar principles but directed toward family members of patients, focusing on family involvement, communication, reassurance, and acknowledgment to support both the patient and their families. Overall, WECARE behaviors are an integral part of veteran-centered care in healthcare settings to ensure veterans feel respected, understood, and actively involved in their healthcare journey.
