what has happened to bt mail

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BT Mail has been experiencing some issues recently. Users have reported problems such as not being able to see emails older than about three weeks because the BT mail server appears to delete older emails. There have also been service outages reported around mid-2025 where users were unable to access or send emails for a period of time. However, BT has been working on fixing these issues, and in some cases, service was restored after temporary disruptions. Additionally, BT has updated its email service to improve security, performance, and usability with new features like better search, message grouping, and enhanced settings. Some older versions of the BT email app are also being phased out and will stop working soon, so users are encouraged to update their app to newer versions for continued service. In summary, BT Mail has faced intermittent technical issues and changes, but BT is actively addressing them while transitioning users to updated email solutions and app versions.