The approach that may not work when the person you’re trying to stop is likely to become defensive or hostile is the "direct" approach. This involves stepping in and addressing the situation directly with statements like "That’s not cool. Please stop." or "Hey, leave them alone." It tends to work better when the person being addressed knows and trusts you, but it is less effective and may escalate defensiveness or hostility if the person is likely to become defensive, especially under the influence of drugs or alcohol or when emotions are high.
Why the Direct Approach May Fail
- It can threaten the person's sense of self or moral identity, causing resistance and defensive reactions.
- When emotions run high, people have difficulty accepting alternative viewpoints and may respond punitively to the intervention.
- It is less suitable for situations involving impaired judgment (e.g., drugs or alcohol) or heightened aggression.
Alternative Strategies
- Using distraction techniques to divert attention.
- Delegating to others who may be better suited to intervene.
- Delaying the intervention to a calmer moment.
- Offering support to the target person afterwards.
In summary, the direct approach may not work well when the person is likely to become defensive or hostile, and more subtle or supportive tactics may be necessary in such cases.
