The reviews for Aunt Betty are mixed but tend to lean towards negative, especially regarding customer service and refund issues. Customers appreciate the flight prices which tend to be low and the straightforward booking process. However, many reviews highlight serious problems such as:
- Difficulty getting refunds after cancellations, even for refundable tickets.
- Poor customer service with unresponsiveness and sometimes rude interactions.
- Issues with seat selection fees paid but not honored by the airline.
- Complaints about misleading pricing and extra fees.
- Several customers report prolonged disputes and legal actions due to lack of refunds.
Overall, while some find the booking process simple and affordable, there is a significant pattern of dissatisfaction related to support and refund policies, with advisories to avoid the platform due to these problems.
