China Eastern Airlines has mixed reviews from passengers. Some travelers report negative experiences including poor English communication by flight attendants, discriminatory service against non-Chinese passengers, malfunctioning in-flight entertainment systems, and lack of support during long layovers. Several reviews describe rude staff behavior and unfulfilled premium services. On the other hand, there are positive accounts highlighting efficient check-in, spacious seating, helpful cabin crew, decent food, and a generally good value especially in business class. The airline is rated as a 3-star airline, recognized for its seats, amenities, catering, cleanliness, and staff service, but there are noted inconsistencies in service and entertainment quality.
Negative Reviews:
- Complaints about discriminatory treatment of non-Chinese passengers.
- Lack of English communication on board.
- Broken in-flight entertainment.
- Poor support for passengers during long layovers.
- Instances of rude and unprofessional staff behavior.
Positive Reviews:
- Business class offers good value for the price.
- Efficient check-in and airport services in some airports.
- Comfortable seating with USB ports.
- Friendly and helpful cabin crew in some flights.
- Tasty meals and good overall flight experience.
Official Rating:
- Rated as a 3-star airline for quality seats, amenities, catering, in-flight entertainment, cleanliness, and staff service.
This suggests that while China Eastern Airlines can offer a generally acceptable flying experience, there are significant reports of inconsistency and occasional poor treatment, particularly on long international routes.
