FedEx delivery times can vary by service type and location, but in general:
- Typical residential deliveries run from around 8 a.m. to 8 p.m. on business days, with some services extending later in the day or delivering on weekends in limited markets. If you see a message like “we’ll deliver by end of day,” plan for arrival by around 8 p.m. in most areas. [FedEx tracking and delivery guidelines][shipping guidelines]
- For guaranteed-delivery services (such as overnight options), FedEx promises delivery by a specific time the next business day (for example, by 8:30 a.m. or 10:30 a.m. depending on the service). If the package arrives late on a guaranteed service, it may qualify for a refund or credit. [FedEx guarantees and refunds policy][FedEx refund policy]
- If a late delivery occurs on a guaranteed service, customers typically must wait a minimum period (often 24 hours past the expected delivery time) before filing a claim, and the guarantee can be suspended during certain periods or for some services. Check the exact terms for the service you used. [FedEx late delivery refund guidance][FedEx refund guide]
What you can do now
- Check the tracking status for the most up-to-date delivery window and any notes from the carrier.
- If your shipment used a guaranteed service and delivery was late, review the specific guarantee terms for that service and file a claim if eligible. Claims are usually submitted online through FedEx’s portal and must be made within the stated window after the delivery date. [FedEx tracking and refunds policy][FedEx refund pages]
If you’d like, share:
- The FedEx service type you used (e.g., Priority Overnight, First Overnight, Ground, etc.)
- The tracking number or shipment details
- Your location (city/state) and the promised delivery window
I can tailor the guidance and help outline the exact steps to check eligibility and initiate a refund claim.
