To cancel an order on Zomato, use the following steps
:
- Open the Zomato app or website Make sure you're logged in to your account
- Go to "Orders" This section can be found in the menu at the bottom of the app or in the sidebar on the website
- Select the order you want to cancel Ensure you're choosing the correct order
- Check the order status If the order is still being processed or hasn't been confirmed by the restaurant, cancellation is usually straightforward
- Click "Cancel Order" If your order is eligible for cancellation, you’ll see a “Cancel Order” button
- Confirm Your Cancellation A confirmation dialog box will appear. Read any policies regarding cancellation fees or conditions
If you don't see a cancellation option, you can still try to cancel your order by contacting Zomato customer support through the app
. In the "Orders" section, select the order and click the "Support" option in the top right corner, then "Chat with us"
. You can also call Zomato's customer care at +912262327777
. Zomato provides a 60-second cancellation window immediately after placing an order
. Canceling before the restaurant starts preparing the food usually results in no fees
