To change the phone number linked to a Social Relief of Distress (SRD) grant by SASSA, there is no direct self-service option on the SRD website. The process typically involves:
- Contacting SASSA directly, either by calling their helpline (0800 60 10 11) or visiting a SASSA office in person.
- After contacting SASSA, you will receive a link by SMS to verify your identity.
- Following verification, you can update your phone number. This process may be lengthy, sometimes taking up to 14 business days to complete.
- If you have your Application ID, you can also attempt the update on the SASSA SRD contact details page by submitting your ID number and Application ID, then entering your new phone number and verifying it with an OTP sent to the new number.
If you do not have an Application ID, visiting a SASSA office or calling the helpline is necessary, as the online system requires this ID for the update. Additionally, biometric verification may be required as a new security step in some cases. Overall, contacting SASSA directly for assistance is the safest and most reliable method to change your SRD phone number due to the risk of scams and the need for identity verification.
