To lock your EBT card and protect your benefits from unauthorized use, you generally need to use the official ConnectEBT app or website associated with your state’s EBT program. Here are the common steps to lock your EBT card:
- Download and open the ConnectEBT app on your smartphone (available on Apple App Store and Google Play Store) or visit the ConnectEBT website for your state.
- Log in securely with your username and password. If you don’t have an account, you will need to create one.
- Look for the “Lock/Unlock Card” option on the app home screen or website portal.
- Select “Lock My Card Everywhere” to block all transactions or choose options like locking only outside your state if available.
- Confirm your choice by tapping “OK” or “Submit.”
- Your card will now be locked, preventing purchases, balance inquiries, and other transactions until you unlock it again.
You can unlock your card by following similar steps and selecting “Unlock My Card.” Some apps also offer an automatic re-lock feature after a set time. You will receive confirmation messages or emails when you lock or unlock your card. If you suspect unauthorized use, immediately lock your card, change your PIN, and contact your state’s EBT customer service. Customer service can help unlock your card but usually cannot lock it for you. This card lock/unlock feature is designed to protect against fraud such as card skimming and cloning and is available in many states including Georgia, Virginia, Indiana, New York, Ohio, New Jersey, and Massachusetts through the ConnectEBT system
. For example, in Virginia:
- Download the ConnectEBT app
- Log in and tap “Lock/Unlock”
- Select “Lock My Card Everywhere” and confirm
- Unlock when ready to shop using the same process
In New Jersey, the app also allows automatic re-locking after 30, 60, or 90 minutes for added security
. If you need help, contact your state’s EBT customer service or the ConnectEBT helpline. Avoid third-party apps that ask for your login info as they may be fraudulent
