To return a game on Steam and request a refund, follow these steps:
- Check Refund Eligibility
- The game must have been purchased within the last 14 days.
- You must have played the game for less than 2 hours.
- Refunds apply to games, software, DLC, and some in-game purchases under specific conditions
- Access Steam Support
- Open the Steam client or go to the Steam website.
- Click on the Help menu and select Steam Support (or go directly to help.steampowered.com and log in)
- Find Your Purchase
- Click on Purchases to view your recent transactions.
- Select the game you want to refund from the list
- Request a Refund
- Click I would like a refund or I'd like to request a refund.
- Choose whether you want the refund to go back to your original payment method or to your Steam Wallet.
- Provide a reason for the refund (e.g., "It's not fun," technical issues, etc.) and add any notes if necessary
- Submit the Request
- Submit the refund request form.
- You will receive an email confirmation shortly after submitting.
- Refunds are typically processed within a few hours to up to seven days depending on payment method
If your purchase falls outside the refund window or exceeds the playtime limit, your refund request may be denied, but Steam sometimes considers exceptions if you provide a good reason
. This process is straightforward and handled entirely through Steam's support system online
