how to reverse capitec cash send

To reverse a Capitec Cash Send transaction, follow these steps using the Capitec app:

1. Open the Capitec mobile banking app and log in with your PIN or biometric authentication.
2. Navigate to your transaction history or the "Transact" tab.
3. Locate the specific Cash Send transaction you want to reverse by checking the date, recipient, and amount.
4. Select the transaction to view its details.
5. Look for the option to "Reverse" or "Cancel" the transaction and tap it to initiate the reversal process.
6. Confirm the reversal when prompted by entering your PIN or confirming your decision.
7. Monitor your transaction history to ensure the reversal was successful.
8. Verify your account balance to confirm that the funds have been refunded back to your account

Additional important points:

• If the Cash Send voucher has not been redeemed, you may also update the secret code to prevent withdrawal or visit a Capitec ATM to withdraw the voucher yourself as a way to recover the funds

• Unredeemed Cash Send vouchers are typically refunded automatically after 30 days if not redeemed. You can request an early reversal by visiting a Capitec branch, a partner store, or by contacting Capitec customer care at 0860 10 20 43. Note that a non-refundable fee of R160 applies for reversals, regardless of success

This process provides a straightforward way to reverse a mistaken or unwanted Cash Send transaction via the Capitec app or through customer service channels.