how to reverse money on capitec app

To reverse a money transaction on the Capitec app, you need to follow these steps:

1. Open the Capitec mobile app and log in.
2. Select the "Transact" option from the main menu.
3. Access "Debit Orders."
4. Enter your remote PIN for verification.
5. From your transaction history, select the specific transaction you want to reverse.
6. Provide a reason for the reversal.
7. Accept the terms and conditions and then submit your reversal request.

After submitting, you will need to wait for the reversal to be processed and reflected in your account. This method applies especially for reversing debit orders or erroneous transfers on the app.

If the transaction involves a Cash Send voucher:

• You can withdraw it yourself at an ATM if you have the PIN.
• You may update the secret code (PIN) for unredeemed vouchers to prevent withdrawal.
• If the voucher is not redeemed within 30 days, the money will automatically return to your account.
• You can also visit a Capitec branch or contact support for assistance.

These options provide alternative ways to reverse or recover cash sent via the app.