To reverse money sent to the wrong number, the typical steps include acting quickly to cancel the transaction if possible, contacting the service provider or bank immediately, and requesting a reversal or refund. For specific mobile money services like MTN MoMo, you can dial a USSD code to initiate a reversal if the money hasn't been withdrawn yet. For Mpesa, contacting customer care and requesting a reversal is the key step. If the money was sent to a bank account, contacting the bank with transaction details is essential, but the refund often depends on the recipient's cooperation. If the recipient hasn't withdrawn the money, a cancellation is more likely to succeed. Here are general steps applicable to most situations:
- Act quickly to try to cancel or reverse the transaction if the platform allows.
- Contact your bank or mobile money provider’s customer care immediately.
- Provide transaction details including the wrong number, amount, and time.
- Request a reversal of the transaction or a refund.
- If possible, contact the recipient to ask for a refund.
- If the money has been withdrawn by the wrong recipient, it may be difficult to recover without legal action.
Specific instructions may vary by service provider, for example:
- MTN MoMo: Dial *165# and select "initiate reversal" if the funds are not withdrawn.
- Mpesa: Call Safaricom customer care via 100 and insist on a reversal.
- Airtel Money: Dial *185# option 10 to reverse.
Always double-check recipient details before sending to avoid this issue.
