To speak with MTN customer care in 2023, you can follow these steps for a direct and effective connection:
- Dial the MTN customer care number: 27119123000 (MTN Group general customer service number) or for Nigeria specifically, use the local MTN contact numbers such as the ones listed on MTN Nigeria's site or 135 (depending on your country)
- When connected, follow the voice prompts:
- Press 1 for MTN customer service.
- Select your preferred language by pressing 1 for English or 2 for another language.
- Press 2 to continue without accepting offers.
- Wait until you hear option 5 for support, then press 5.
- Finally, press 0 to speak to a live customer care representative
- Be prepared to provide your phone number, full name, customer ID, or account number for verification purposes
- The average hold time is typically between 5 to 10 minutes, with shorter waits on Sundays and longer waits on Tuesdays
- Alternatively, you can contact MTN customer care via email at [email protected] for general issues or [email protected] for roaming service challenges, depending on your region
- For MTN Shop-related inquiries, the customer service number is 8885160737 and the email is [email protected]
Following this sequence will help you bypass automated menus and reach a live agent more efficiently, improving your chances of resolving your issue promptly
