Temu is generally considered safe to buy from, especially for low-cost and non-essential items. The platform provides buyer protection policies such as secure payment methods, full refunds if products are not delivered or are significantly different from descriptions, and free returns within 90 days on most items. However, product quality can be inconsistent because many items come from third-party sellers, some products may be counterfeit or substandard, and shipping times are often long. Customer service experiences vary, with some users reporting difficulty in getting timely and helpful responses. There are also concerns about data privacy, as Temu collects a wide range of user information. For higher-value purchases or essential items, caution is advised, and it may be safer to buy from more established retailers with stronger buyer protections. Using secure payment methods and reading seller reviews can help reduce risks when shopping on Temu. Overall, Temu works best for small, inexpensive, and low-risk buys rather than high-end or critical products.
