lucia is telling a new home owner about cellulose insulation when she sees a puzzled look on his face. she realizes he may not know the construction term she used, so she explains it. he then says, i understand now. which two public speaking and conversational skills does lucia demonstrate in this encounter?

Lucia demonstrates two key public speaking and conversational skills in this encounter:

1. Responsiveness to the audience – She notices the puzzled look and realizes that the homeowner may not understand the construction term she used, then adjusts her communication by explaining it further.
2. Tailoring the message to the audience – She modifies her explanation based on the homeowner’s level of understanding, ensuring the message is clear and accessible to him.

These skills show Lucia’s ability to be attentive and adapt her communication style to effectively convey her message in a way the listener can understand.