Program accessibility includes ensuring that services, programs, and activities are, when viewed in their entirety, readily available and usable by qualified individuals with disabilities. It means that all features and services of a program should be consistently accessible to people with disabilities, and this does not necessarily require that every facility or part of a program be made physically accessible but may involve reassignment of services or other reasonable modifications to ensure access. Program accessibility requires that people with disabilities can participate in programs or services through reasonable accommodations such as moving programs to accessible locations or providing alternative formats. Key aspects include:
- Services must be consistently available to individuals with disabilities.
- Accessibility can be achieved by reassignment of services to accessible locations if physical modifications are not feasible.
- All qualified individuals with disabilities should have usable access to the program as a whole.
- Alterations to existing facilities may be needed but only if readily achievable without undue burden.
Therefore, program accessibility includes providing equal access and usability of services and programs to individuals with disabilities through reasonable accommodations and modifications as needed.