Public Mobile is a Canadian self-serve mobile brand owned by Telus. It operates as a mobile virtual network operator (MVNO) on the Telus Mobility network and offers Canada's first 5G subscription phone service with various customizable prepaid plans, including options for unlimited talk, text, and data. Customers can manage their accounts through a dedicated app, activate service quickly with eSIM, and benefit from loyalty rewards and referral discounts. Public Mobile emphasizes a digital self-service experience with no traditional customer service call centers.
Key Features of Public Mobile
- Owned by Telus and operates on Telus' 4G LTE and 5G networks.
- Offers prepaid, customizable plans with options for talk, text, and data.
- Subscription-based with flexible periods (10, 30, or 90 days).
- Supports eSIM activation and allows customers to keep their phone numbers.
- Managed through a mobile app for self-service account control.
- Includes a rewards program for discounts.
- Roams on Rogers Wireless networks where Public Mobile has no service.
- No traditional in-call customer service, relies on online and virtual support.
History and Evolution
- Launched in 2010 as an independent carrier with a CDMA network.
- Acquired by Telus in 2013 and transitioned to an MVNO model by 2014.
- Rebranded in 2023 with the introduction of 5G plans and a mobile app.
- Continues to update plans and services with a focus on digital self-service.
Public Mobile is designed for users who prefer a cost-effective, flexible prepaid mobile service with a strong digital management experience, leveraging Telus' network infrastructure for coverage and reliability.
