If you want to change a user code on a Schlage smart lock, here’s a straightforward, general guide that works for most Schlage keypad models (including BE365, FE575/FE595, Encode, and Schlage Connect). The exact button labels can vary slightly by model, but the process is similar. What you’ll need
- The lock’s programming code (6 digits). This is usually found on a sticker inside the battery compartment or in the user guide. If you’ve linked the lock to an app, you can also manage codes there, but manual changes typically require the programming code.
- The new user code you want to use (4–8 digits, depending on model).
Steps (typical process)
- Step 1: Enter programming mode
- Press the Schlage keypad button to wake the lock.
- Enter the 6-digit programming code, then press the Schlage button or the 'Schlage' key (exact button may vary by model). You should be in programming mode if the lock accepts the code with an indicator light or beep.
- Step 2: Choose the option to add or change a user code
- Press 1 to add or change a user code (this is the common option number; some models use a specific number like 1 for add, 2 for delete).
- Step 3: Enter the new code
- Enter the new 4–8 digit code you want to assign, then press the Schlage button again to confirm.
- Step 4: Confirm
- Re-enter the new code to confirm. The lock will beep or show a confirmation light if the code is accepted.
- Step 5: Exit programming mode
- Press the Schlage button (or sometimes simply wait for the lock to return to its normal state). Your new code should now unlock the door.
Notes and tips
- If the lock requires you to set a specific code length, follow the prompt to choose 4, 5, 6, 7, or 8 digits, and confirm the length.
- If codes don’t seem to save, ensure you’re finishing the operation correctly (some models require you to press a confirm key after entering the new code).
- If you want to remove or disable codes, you’ll typically enter programming mode, choose the delete option (often 2), and enter the code you want to remove, then confirm.
- If you’ve changed the code length, all previously stored codes may be affected depending on the model. Check the manual for your exact model to avoid losing access.
- If the lock is linked to an app, you can also manage user codes from the app, which is often easier and avoids handling the physical programming code. However, the app is supplementary to the on-device programming code, and some changes done in the app may not reflect instantly on the keypad.
If you can share your exact model (e.g., BE365, FE575/FE595, Encode BE489/BE479, or Connect), the current firmware, and whether you’re performing manual or app-based changes, a more precise, model-specific sequence can be provided.
