Simple Mobile customer service options and how to reach them. Key contact paths
- Phone support: Call 1-877-878-7908. Available seven days a week, with extended hours typical of 8:00 AM to about 11:45 PM Eastern Time, depending on the day. This is the primary channel for account, billing, activation, and device questions.
- Live chat: On the Simple Mobile website, there is a chat option in the support or contact area for real-time assistance. This is useful if you prefer text-based help or want to avoid a phone hold.
- Email/online contact: Use the “Contact Us” page on their site to send a written inquiry or to initiate support through the web form. This can be convenient for non-urgent issues or when you need a written record.
- FAQ and common topics: The support hub includes FAQs and guided topics (account management, phones, services, airtime, etc.), which can quickly point you to self-service options or troubleshooting steps.
What to have ready
- Your account details (phone number, plan type, and any recent charges or error messages)
- A brief description of the issue (e.g., activation, billing, service outage, device compatibility)
- Preferred contact method and times
If you’d like, I can tailor the best contact path for your specific issue (e.g., activation, billing dispute, or tech support) and draft a concise message for chat or email.
