Traveloka is generally viewed as a reliable and convenient online travel booking platform, especially praised for its user-friendly app, wide selection of airlines and hotels, and helpful features like price alerts and discounts. Users appreciate its fast booking process and extensive coverage in Southeast Asia, with many recommending it for flights and accommodations. However, reviews also point out some weaknesses, notably difficulties with rescheduling flights, inconsistent customer service, and issues with refunds in certain cases. While many travelers report smooth experiences, others have raised complaints about unexpected price increases, poor customer support, and occasional problems with bookings or cancellations.
Positive Aspects
- Easy-to-use mobile app and website with an intuitive interface.
- Good selection of flights and hotels, including both major and smaller airlines.
- Useful features such as price alerts for cheap fares, discounts, and loyalty rewards.
- Many users experienced prompt confirmations and good communication about flight changes.
- 24/7 customer support is available, which some users found helpful.
Areas of Concern
- Some customers reported challenges with refund processing and rescheduling flights.
- Customer service responses may be slow or unhelpful in some cases.
- Price transparency issues, such as sudden price increases during the booking process.
- Mixed reviews on the quality of service depending on geographic location and booking specifics.
- Occasional complaints about aggressive promotional notifications and difficulties reaching real human customer support quickly.
Overall, Traveloka is recommended for its convenience and competitive deals, but potential users should be cautious about the service limitations and customer support variability reported by some users.
