WECARE behaviors are a set of principles specifically designed for providing compassionate and respectful care to veterans. They focus on addressing the unique needs of veterans in healthcare settings and include the following components:
- Welcome: Greet veterans warmly and make them feel valued.
- Empathy: Show understanding and compassion for their experiences.
- Communication: Maintain clear and open lines of communication.
- Assurance: Provide reassurance about the care they will receive.
- Respect: Treat veterans with dignity and respect.
- Engagement: Involve veterans in their care decisions.
These behaviors are crucial for building trust and rapport with veterans, enhancing their care experience, especially in challenging situations such as end-of-life care or when they are dissatisfied with services. They are most important for physicians, nurses, and mental health providers, and are used alongside principles like the OTM (Optimal Team Model) to maximize customer experience in the VA healthcare system.
In contrast, FAMCARE behaviors are similar but tailored for family members of patients, focusing on family involvement, assurance, addressing family needs, communication, and acknowledgment of the family's role in patient recovery.
