Chatbots
A chatbot is a software application or web interface that aims to mimic human conversation through text or voice interactions. Modern chatbots use artificial intelligence (AI) systems capable of maintaining a conversation with a user in natural language and simulating human behavior as a conversational partner. Chatbots can be used in various industries, such as customer service, support, sales, and internal operations, to automate responses, increase customer engagement, and offer additional ways to interact with users. They can be designed to handle specific situations and subject-matter domains, and are increasingly used to enhance customer experience and productivity.
