Based on available information, after Steven exits the elevator in Christmas Made to Order, Gretchen and Steven briefly cross paths in a way that sets up their working relationship: Gretchen accidentally douses him with fake snow, which leads to an immediate awkward interaction and effectively kicks off the arrangement where Gretchen becomes the “Christmas coordinator” for his family’s visit. This moment is often described as memorable for its awkwardness and marks the beginning of their collaboration over the holiday preparations.
If you’d like, I can pull more detailed scene-by-scene notes or compare how this moment is portrayed across different fan discussions and recaps.
