what is a concierge

A concierge is a specialized customer service representative who serves as a point of contact for guests or consumers in a variety of settings. They are most commonly employed within the hospitality industry, such as hotels and convention centers, but may also be found in high-end office buildings and apartment complexes. The primary duty of a concierge is to be of service to guests or consumers and keep them happy. They are responsible for responding to a wide variety of needs to ensure a smooth and pleasant experience for patrons. Job responsibilities for concierges vary widely from one employment setting to another, but in general, they are expected to provide personal services to guests or consumers served by their employers. These services may include handling luggage and mail, making reservations, arranging tours, scheduling appointments, running errands, and providing personalized solutions to customers needs. Excellent communication skills and customer service skills are necessary to succeed in this role.