what is a digital worker

A digital worker is a software-based labor that can independently execute meaningful parts of complex, end-to-end processes. They are also known as digital employees and are trained to carry out a business process just like any employee, only faster and without mistakes. A digital worker combines artificial intelligence, robotic process automation, analytics, and machine learning to automate end-to-end business functions. They can perform various tasks that make work easier for human employees, including submitting invoices, processing claims, and handling customer service requests. Digital workers are efficient and can perform rule-based processes without deviation, which translates into increased revenue, lower compliance costs, and efficiency. They are virtual employees that enhance and augment human work and can perform complex tasks that might otherwise be repetitive and time-consuming for staff. Digital workers are revolutionizing the workplace and are fast and economical to deploy, requiring no changes to existing information systems.