what is a mediation

Mediation is a structured and interactive process where an impartial third party, known as a mediator, assists disputing parties in resolving conflicts through the use of specialized communication and negotiation techniques. It is a form of alternative dispute resolution that can be used in various domains such as commercial, legal, diplomatic, workplace, community, and family matters. The mediator facilitates the negotiation process, but does not take sides or make decisions for the parties involved. Instead, the mediator helps the parties focus on the future and make their own decisions, with the goal of reaching a mutually acceptable resolution. Mediation is often voluntary, private, and confidential, and it provides an opportunity for the parties to actively participate in the process, focusing on their needs, rights, and interests.