what is a mediator

A mediator is an impartial third party who assists disputing parties in resolving conflicts through specialized communication and negotiation techniques. The mediators primary role is to act as a neutral facilitator and guide the parties through the process, helping them think "outside of the box" for possible solutions to the dispute. The mediator does not make decisions for the parties but helps them understand and focus on the important issues needed to reach a resolution. Mediators are trained in working with difficult situations and use various techniques to open or improve dialogue and empathy between disputants, aiming to help the parties reach an agreement. They maintain confidentiality, avoid conflicts of interest, and conduct mediations in a fair and unbiased manner. Mediation is an opportunity for parties to gain a greater understanding of the actions that led to the conflict and to explore mutually acceptable resolutions of their dispute.