A porter is responsible for ensuring a smooth and comfortable stay for customers in various facilities such as hotels or cruise ships. They are responsible for creating a warm and welcoming environment by carrying luggage, fixing minor issues, and cleaning building areas, including entrances. Some common porter duties and responsibilities include:
- Carrying and labeling guests luggage with tags
- Sweeping, mopping floors, and vacuuming carpets
- Ensuring building entrance is free of clutter at all times
- Managing the buildings cleanliness and orderliness, together with the cleaning maintenance team
- Operating cleaning tools and equipment
- Performing basic troubleshooting for defective machines
- Assisting visitors with their inquiries and leading clients to the appropriate departments
- Adhering to the highest safety standards and procedures
- Answering maintenance calls
- Maintaining cleanliness of public, banquet, and work areas throughout the day
To be successful in this role, a porter should have excellent time-management and multitasking skills to ensure daily smooth operations. They should also possess excellent guest service, dexterity, and customer service skills.
