what is bpo in call center

A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses. BPO stands for business process outsourcing, which is the act of outsourcing some aspect of a businesss operations to a third-party vendor or service provider. BPO call centers handle more than just calls, they can also handle other customer service operations for client organizations. BPO call centers are often used by companies that do not have the staff, tools, and skills required to meet their customers expectations of call center service. By outsourcing to a BPO call center, businesses can free up their time and energy to focus on what matters to their company.