what is bpo services

Business Process Outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, but now it applies to the outsourcing of various products and services. BPO utilizes third-party vendors or subcontractors to carry out certain parts of their business operations. BPO services can include customer service, accounting, payroll, and human resources management. Companies benefit from business process outsourcing by achieving more flexibility and cost efficiency. BPO is considered "offshore outsourcing" if the vendor or subcontractor is located in a different country. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses. BPO today is an industry unto itself, with companies specializing in facilitating BPO to companies around the world.