Communication in health and social care refers to the exchange of information and instructions between health and social care workers and patients or clients. Effective communication in this context is crucial for several reasons. It ensures that the message being conveyed is clear, consistent, transparent, and accessible to all involved parties, including patients, family members, and care workers
. In health and social care, effective communication is essential for various purposes, such as providing emotional support to patients, protecting patient privacy, teaching new workers how to provide care, and understanding the specific needs, wants, and preferences of people and carers
. Good communication between nurses and patients is also vital for the successful outcome of individualized nursing care
. Communication skills in social care involve knowing how to keep a conversation going, using listening skills to check understanding, organizing a conversation, using non-verbal communication, asking questions, understanding cultural differences, and recognizing how disability and physical and mental conditions might impact communication
. Overall, effective communication in health and social care settings is crucial because it directly or indirectly impacts the quality of care provided, the overall wellbeing of the patient, and the relationships with patients, family members, or colleagues
