what is customer service in bpo

Customer service in BPO (Business Processing Outsourcing) refers to the practice of outsourcing customer service functions to a third-party provider. These companies specialize in handling customer queries that come in via email, chat, phone, social media, and other channels. Customer service BPOs can help businesses cut costs, free up time, and focus on core aspects of their business. They can also help businesses gain customer loyalty by providing great customer service, which can improve satisfaction, meet customers’ expectations, and reduce friction. Working with a high-quality BPO can take the stress of customer support off a businesss plate, so they and their staff are free to focus on important strategic concerns.