A customer support executive (CSE) is a professional responsible for managing a team of customer support representatives and maintaining customer satisfaction. They are responsible for providing excellent customer service and after-sales support, creating policies and procedures, and overseeing the customer service provided by the team. A CSE is also responsible for selecting staff in the hiring process and ensuring that a standardized level of service is maintained for all customers.
A CSE should possess excellent interpersonal and communication skills, as well as a professional appearance. They should have a proven track record of successful customer service and management skills.
The duties and responsibilities of a customer support executive include answering inquiries, resolving customer complaints, negotiating terms and conditions with customers, contributing to the companys knowledge base, maintaining a healthy relationship with clients, and adhering to the company's rules and regulations.
To be successful as a customer support executive, one should exhibit patience in order to appease the customers and be an outstanding communicator who listens carefully to what the client is saying and explains resolution actions clearly. They should possess good listening skills with the ability to complete the required tasks simultaneously.
A customer support executive should hold a Bachelor's degree in Business Administration or a related field and have at least 3 years of experience working as a customer support executive or a similar position in the industry.
