Formal and informal communication are two types of communication that differ in their structure, channels, and purpose. Here are the key differences between formal and informal communication:
Formal Communication:
- Refers to the flow of official information through proper, predefined channels and routes.
- Follows a hierarchical chain of command.
- Is designed at the organizational level.
- Is backed by predefined channels and has a paper trail.
- Uses formal language and avoids slang words.
- Is documented, and documentation happens for formal communication.
- Is considered more reliable than informal communication.
- Is slower than informal communication due to bureaucracy.
- Has a long chain of command.
Informal Communication:
- Refers to communication that is multi-dimensional and moves freely within the organization.
- Is not bound by predefined channels and communication routes.
- Is more relational than formal communication and is...
