The front office department in a hotel is the first point of contact for guests and is responsible for managing key functions like reservations, guest services, and check-ins/check-outs
. It is essential for creating first impressions, ensuring guest satisfaction, and effectively managing room inventory and billing, making it vital for a hotel’s operation and reputation
. The front office usually consists of a few sections that usually have their designated duties and responsibilities, such as the reservation department, front desk, guest services, and housekeeping departments
. The front office is typically composed of customer-facing employees, such as the marketing, sales, and service departments, and generates the majority of revenue for the firm
. The front office team plays a critical role in ensuring that guests have an excellent stay, and that their expectations are met or exceeded
