On October 20, 2025, Snapchat experienced a major outage affecting millions of users worldwide. The outage caused users to be unable to log in, send or receive messages, and see friends on their feeds. This disruption was part of a larger internet outage linked to problems at Amazon Web Services (AWS), which is a key cloud infrastructure provider for many apps and websites including Snapchat. The outage began early morning and was caused by an issue with AWS's Domain Name System, which translates web addresses to IP addresses. This breakdown affected not only Snapchat but also many other popular services like Roblox, Canva, Ring, and others. Amazon acknowledged the incident and reported investigating increased error rates in their host region in Northern Virginia. Although Amazon announced that the main issues were fully mitigated later that day, propagation of the fix across the network meant some disruption continued for hours. Snapchat and several other services showed gradual recovery as AWS worked through backlogs and resumed normal operations. In summary, Snapchat's recent major technical issues were due to a significant AWS infrastructure outage impacting multiple cloud services worldwide, causing widespread disruptions to Snapchat’s functionalities and other online platforms on October 20, 2025.
