Horizontal communication refers to the exchange of information, ideas, and messages among individuals or departments at the same organizational level. It is also known as lateral communication and is a key practice used in startups and large enterprises to improve the sharing of information
. This type of communication fosters teamwork, visibility, and accountability among employees at the same hierarchical level, promoting problem-solving, decreasing misunderstandings, and increasing job satisfaction. However, ineffective horizontal communication can create pitfalls and bottlenecks in a business, leading to a lack of discipline, conflict between employees, and difficulty maintaining control
