An informal organization refers to the interlocking social structure that governs how people work together in practice, which is distinct from the formal distribution of roles and responsibilities within an organization. It consists of norms, personal and professional connections, social networks, and communities of common interest through which work gets done and relationships are built among people who share a common organizational affiliation or cluster of affiliations
. Informal organizations are created by the will and shared identity of their members and emerge from the interaction or communication between employees irrespective of their designations and hierarchies
. They can complement the formal organization by accelerating and enhancing responses to unanticipated events, fostering innovation, enabling collaboration, and providing social status and satisfaction that may not be obtained from the formal organization
. Informal organizations can be advantageous as they instill a sense of unity and solidarity among members, leading to job satisfaction and stability in the organization, and can also serve as an effective means of rapid communication
