Instant messaging (IM) is a type of online chat that allows real-time text transmission over the internet or another computer network. It involves the exchange of near-real-time messages through a standalone application or embedded software. IM chats happen in real-time, allowing effective and efficient communication, immediate receipt of acknowledgment or reply, and faster communication than email. Instant messaging systems tend to facilitate connections between specified known users, often using a contact list also known as a "buddy list" or "friend list". IM can also consist of conversations in "chat rooms".
Instant messaging is used for real-time communication among users on the internet. Enterprise and consumer users find it an immediate, convenient, and flexible alternative to email. IMing is faster than email and more direct than other asynchronous forms of communication. Users can IM from a range of devices, not just their phone. Enterprise instant messaging systems let users indicate their availability, chat with each other, exchange documents, and hold group meetings. Instant messaging is a key form of communication to keep remote workers connected and coordinate workflows.
Instant messaging platforms are more popular than ever, with the rise of instant messaging giants like WhatsApp, Facebook Messenger, and WeChat. Instant messaging platforms are taking over business communication as well, enabling teams to communicate and collaborate more successfully, even in a hybrid work environment. Instant messaging platforms are essential for digital workplaces, used for communication and collaboration among employees that work remotely, thus making work easier and faster. The best instant messaging platforms feature calling and video conferencing, embodying the meaning of a communication platform.
