Process mapping is a technique used to visually represent the flow of work and the steps involved in a business process. It is a planning and management tool that provides a clear understanding of a process, allowing for the identification of areas of improvement and increased efficiency. Process maps, also known as flowcharts or workflow diagrams, help in documenting, understanding, and streamlining processes. They typically show the sequential steps involved in a process and the individuals or entities responsible for each step
. Process mapping involves creating visual representations of workflows and processes, which can be used for various purposes such as process documentation, training, and process improvement. It allows for the identification of inefficiencies, simplification of complex ideas, thorough understanding of a process, contingency planning, and coordination of responsibilities
