what is qms

A Quality Management System (QMS) is a structured system that documents processes, procedures, and responsibilities for continuously delivering high-quality products and services that meet regulatory and customer requirements. It is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. The QMS is aligned with an organizations purpose and strategic direction. The ISO 9001 standard requires organizations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. The QMS includes elements such as quality objectives, quality manual, organizational structure and responsibilities, data management, processes (including purchasing), product quality leading to customer satisfaction, and continuous improvement including corrective and preventive action. The objective of a QMS is to provide a framework that improves communication, collaboration, and consistency across an organization while also reducing waste and promoting continuous improvement. The QMS helps organizations manage and document quality processes that help ensure the products and services meet customer expectations and quality standards. The QMS software is a quality management platform that helps to streamline and automate quality management processes across an organization. The goal of a QMS system is to provide consistency, enabling an organization to meet regulatory and customer requirements, prevent errors, save money, and continually improve its offerings.