Quality is a term that has different interpretations depending on the context and perspective. In business, engineering, and manufacturing, quality has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose while satisfying customer expectations). Quality means “Performance upon expectations” and “fit for functions” . It is mostly a subjective and perceptual attribute, and different people may not have the same understanding of the meaning of the term.
Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly). Quality is a measure of the fulfillment of the guarantees made to the purchasers/users.
Quality is defined as “the fitness for use/purpose” at the foremost economical level. It refers to the set of inherent properties of an object that allows satisfying stated or implied needs. Quality means providing value to the customer; that is, offering conditions of product use or service that meet or exceed customer’s expectations, yet are still affordable. Quality also takes into account the reduction of waste that a product may cause to the environment or human society, yet still allowing the manufacturing company to maintain.
In summary, quality is a complex term that can be defined in different ways depending on the context and perspective. It is a measure of how good something is compared to other similar things, and it is mostly a subjective and perceptual attribute.
