what is rmm

RMM stands for Remote Monitoring and Management, which is a process designed to help managed IT service providers remotely and proactively monitor client endpoints, networks, and computers. RMM software is used to gather information from remote endpoints and networks to assess their health, and it enables service providers to keep tabs on their clients IT systems, including servers, desktops, applications, and mobile devices, by supplying performance data and other reports that service technicians can review. RMM software also allows service providers to execute management tasks, such as patch management, updates, and service configurations, on the client's systems remotely rather than on-site, which is an important benefit to service businesses. RMM is central to running an MSP business because it enables service providers to keep labor costs down and operate efficiently.