Shopee Guarantee is a safety feature on the Shopee platform that protects both buyers and sellers against fraudulent transactions, ensuring a safe and secure online shopping and selling experience
. It works by temporarily holding payments to sellers until users confirm that products have been delivered and are satisfactory
. Key aspects of Shopee Guarantee include:
- Payment Protection : Shopee Guarantee withholds payments to sellers until users confirm that products are received and satisfactory
- Refunds : If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app
- Extension of Shopee Guarantee Time Period : Buyers can request a one-time 3-day extension of the Shopee Guarantee time period if they have not yet received their orders
- Eligibility : All registered sellers on Shopee are eligible for Shopee Guarantee, provided they meet the platform's criteria, such as providing accurate product descriptions and maintaining high standards of service
Shopee Guarantee acts as a reliable intermediary, verifying that buyers have paid the full amount before notifying sellers to ship the product
. This financial security allows sellers to focus on fulfilling orders with confidence, knowing that their efforts will be duly compensated. For buyers, Shopee Guarantee serves as a safety net, guaranteeing that they will receive the products they ordered in the condition described
