what is sla in cloud computing

A Service Level Agreement (SLA) is a contract between a cloud service provider and a customer that ensures a minimum level of service is maintained. It guarantees levels of reliability, outlines metrics and responsibilities among the parties involved in cloud configurations, such as the specific amount of response time to report or address system failures. The SLA document aims to establish a mutual understanding of the services, prioritized areas, responsibilities, guarantees, and warranties provided by the service provider. It clearly outlines the terms and conditions of the services, such as the specific amount of response time to report or address system failures. The importance of a cloud SLA is that it ensures cloud providers meet certain enterprise-level requirements and provide customers with a clearly defined set of deliverables. It also describes financial penalties, such as credits for service time, if the provider fails to live up to the guaranteed terms. A cloud SLAs role is essentially the same as any contract -- it is a blueprint that governs the relationship between a customer and provider.