A receptionist is a professional who manages the front desk of an organization and is usually the first point of contact for customers. Their duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. Receptionists also perform various administrative tasks such as answering and forwarding incoming phone calls, receiving and sorting daily mail, and coordinating front-desk activities. They may also assist the HR team with recruitment, onboarding, and termination processes, maintain safety and hygiene standards of the reception area, and oversee office services like cleaners and maintenance service providers.
To be successful as a receptionist, one should have a pleasant personality, as this is also a customer service role. They should also be able to deal with emergencies in a timely and effective manner while streamlining office operations. Multitasking and stress management skills are essential for this position, and flexibility is a plus since this role may require working in shifts.
