User testing, also known as usability testing, is the process of evaluating a product's usability, functionality, and overall user experience by collecting feedback from actual users. This process involves real users performing specific tasks in realistic conditions to identify areas of improvement and make informed decisions about the product. User testing is essential for validating assumptions about user behavior and preferences, and it is a critical tool for creating products and services that meet the needs and expectations of the users
. It is a standard part of the design process across the tech industry and can be conducted for websites, mobile apps, prototypes, and real-world experiences
. The feedback obtained from user testing helps in understanding what customers are thinking and feeling, identifying pain points in the customer experience, and improving the overall customer experience
